ESSENTIAL JOB RESPONSIBILITES:
- Assesses immediate and long-term service needs.
- Screens people for eligibility of services and/or benefits. Assists where needed.
- Assists an individual with goal setting.
- Identifies barriers to services and seeks to eliminate them where possible.
- Facilitates linkages to services and interfaces with external service agencies.
- Assists with applications for various services/resources.
- Helps to facilitate transportation to required service appointments.
- Will engage high-risk individuals (due to suicidal or homicidal thoughts/behaviors, history of hospitalizations, and/or history of addiction or risky substance use) with a focus on successfully linking them to needed higher levels of care.
- Participates in clinical staffing and other clinical team meetings to provide updates on care and to coordinate care with other disciplines.
- Utilize consumer care resource funding to help people meet needs that are directly related to the treatment plan.
- Actively works with program clinicians and engages individuals in the process of developing and implementing discharge plans, with a focus on ensuring that services connections are in place.
- Networks with community service organizations to create partnerships that can be utilized during the discharge planning process.
- Will attempt to engage highest-risk individuals in wellness checks for at least one year after initial intervention.
- Will collect, and report outcome data as part of routine wellness checks with service recipients.
- Collaborate with local Continuum of Care (CoC) agencies and programs including Northlake Homeless Coalition.
ACCOUNTABILITIES:
PROVISION FOR CASE MANAGERS SERVICES:
A. Work with the participant, his/her identified support systems to set long-range and short-range goals based on identified needs; ensuring professional recommendations including but not limited to physician, psychiatrist, counselor/therapist(s) and other service provider(s) are incorporated into goals and outcomes.
B. Ensure delivery of services meets the established intensity and frequency as clinically indicated.
C. Ensure documentation and required reports are completed within timelines as required by funding source, policy, and supervisor.
D. Makes referrals to appropriate medical, psychiatric, education, community resources and other social services agencies and/or providers in a timely manner to address identified needs.
E. Document and follow-up in a timely manner to ensure services are in place and appropriate.
F. Establish and maintain ongoing rapport with participants and his/her identified support systems to assist participants in achieving his/her identified goals.
G. Establish and maintain ongoing rapport with referral sources, other community agencies and providers to coordinate services for participants.
H. Respond to referrals and requests for services within timelines as required by funding source, policy, and supervisor.
I. Empower and encourage participants and his/her identified support systems to be active partners in services.
J. Ensure all participants, and their significant others, are treated with respect and dignity; and to ensure their rights are preserved.
K. Maintain a minimum 40-hour work week.
L. Actively participate in case reviews, team meetings, staff meetings and other training as required by funding source, policy and supervisor.
CLIENT FILE MAINTENANCE
A. Records, plans, legal forms, and other documentation are kept accurate and up to date.
B. All services provided are documented and appropriately signed and dated and in the appropriate location in the chart based on funding source, policy, and supervisor. Documentation reflects current services, interventions, participant participation, progress towards goals and/or any challenges or barriers to achieving goals.
STAFF DEVELOPMENT
B. Participate in training activities and programs as required by funding source, policy, and supervisor.
C. Participate in trainings for certifications, credentials or specialties as determined appropriate by
Easterseals Louisiana, funding source or supervisor.
COMPETENCIES:
D. Problem Solving/Decision Making – Assess needs and consider course of action to best meet those needs.
E. Monitoring – Monitor participant progress and respond to unmet needs; able to monitor provider service provision and billing practices and to ensure accuracy and efficiency.
F. Planning – Establish effective objectives, priorities, and implement plans; anticipate obstacles and consider alternatives.
G. Coordination – Adjust in casework to coordinate efforts with other agencies to ensure consistency and adequate follow-up.
H. Action Orientation – Take initiative rather than passively accepting; acts and attempts to influence events to achieve goals.
I. Work Commitment – Willingly commits extra effort and time to get a job done; identifies with organization goals; exhibits excellent time management abilities.
J. Oral and Written Communication Skills – Ability to exhibit appropriate use of grammar and spelling in written communication, exhibit appropriate use of grammar in oral communication; ensure oral and written communication is professional.
K. Building Relationships – Able to establish rapport with provider agencies and staff, Easterseals administrative and other program staff.
L. Team Playing – Work cooperatively with other Easterseals Support Coordinators/Supervisors.
M. Mission Advocacy – Ability to identify with project and Easterseals objectives; adequately, constructively, and directly communicate these objectives.
Requirements
QUALIFICATIONS:
Bachelor’s Degree in Social Service or Human Services related field.
Must have their own reliable transportation.
Willing to travel during the day to outlying parishes as required.
Able to multitask and meet deadlines.
Excellent written and verbal communication skills.
Proficiency in the use of Microsoft Office Software (i.e. Word, Excel) and computer literate.
Must be a team-player.
PHYSICAL REQUIREMENTS with or without reasonable accommodations:
The employee is regularly required to operate a computer, file and retrieve written documents, communicate with others on the phone and in-person.
The employee is frequently required to walk, sit, use hands, and lift and/or move lightweight items.
Ability to move independently within the facility and community.
Must be able to travel and meet with participants
WORKING CONDITIONS:
Work is performed in a normal working office setting that is environmentally controlled and out in the field.