Community Based Case Manager for Adult Mental Health

Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

We are actively searching for a Full-Time Community-Based Case Manager to assist Adult Mental Health clients by offering extensive community support and coordinating services for individuals coping with mental illness, ensuring their needs are met. The Case Manager assists clients with the development of short and long-term goals and acquisition of community resources. Services will be provided with respect and in accordance with client’s rights.

The individual in this role is involved in the development and coordination of a comprehensive care and treatment plan, advocating for individuals in their caseload, facilitating assessments, linkages, and referrals, coordinating crisis intervention services, and aiding in the management of psychiatric and physical health symptoms. The degree of support needed by individuals on the caseload can vary significantly.

Job duties include but are not limited to:

• Evaluates client strengths and requirements. Collaborates with the client and relevant team members to formulate a detailed care coordination and treatment strategy. Tracks and assesses client's advancement towards achieving goals. Reassesses and adjusts the plans every 90 days.
• Maintains contact with the client as indicated in the treatment plan or as needed to ensure stability at least every 90 days or as required by regulatory bodies. Communicates with and provides support to clients in achieving goals and outcomes. Provides active outreach as necessary, including crisis intervention and management, and acquisition of appropriate community supports.
• Links and/or refers clients to other services, programs, and agencies as needed. Assists in insuring clients obtain and retain applicable entitlements and follows up on same. Serves as an advocate for clients. With appropriate releases, communicates with family members and significant others as indicated.
• Confers with supervisor and other team members regarding clients and, as appropriate, other agencies with emphasis on provision of most appropriate, effective and cost-efficient services.
• May provide face-to-face contact with clients who are hospitalized to facilitate discharge planning and coordination of services. Works with hospital and agency medical staff regarding same.
• Assists clients in tracking and keeping appointments.
• Completes required paperwork in accordance with timelines and standards required by the agency, regulatory bodies and payors. Demonstrates excellent written and oral communication skills.
• Carries out policies and procedures of the agency; may participate in community work, staff development, agency-wide projects; serve on agency committees/teams, attend meetings and performs other related duties as requested.

Generous Benefit Offerings

• No Premium High-Deductible Medical Insurance Plan with an attached Health Savings Plan featuring a generous annual employer contribution of $1,000 ($2,000 for family coverage).
• Free Telemedicine Services
• Dental Insurance with orthodontics
• Vision Coverage
• 403(b) retirement plan with immediate entry and an employer match of 3% and employer contribution of 2% at 1 year of service
• Employer Paid Life Insurance of 1x salary
• Optional Employee Supplemental Life Insurance
• Pet Insurance
• Generous Time off including Sick Leave, Vacation, Personal Time and Holiday pay (9 days)
• Tuition Reimbursement and license reimbursement
• Sanctuary Module of Care for Clients and Staff

EOE/M/F/D/V/SO

1. High School Diploma or GED required with demonstrated mental health experience; or
2. Bachelor's degree in social work or three-years of mental health experience in behavioral health - preferred.
3. CDCA certification required for SUD
4. Must have valid driver's license and be able to provide proof of auto insurance

WORKING CONDITIONS

This position is dynamic and involves extensive interaction with individuals and families, cooperation with multiple community organizations, as well as computer-based data entry and monitoring. It demands cultural and racial diversity awareness and sensitivity. The employee is expected to uphold a standard of patient engagement.

• Work is conducted in offices, participant's homes, and other community sites.
• Employees may interact with a diverse group of individuals, some of whom may display anger and frustration due to stressful situations. These individuals may also be under the influence of drugs or alcohol and require treatment.
• The employee will be exposed to and need to deal with a range of emotionally charged issues in a compassionate, trauma-informed manner.
• Must have a valid driver's license and acceptable driving record.